PRIVACY POLICY
Last updated: 12/12/2025
Serafina Digital (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected through our websites, digital platforms, products, services, communications, and any related tools we use, including but not limited to Kajabi, Stan Store, email marketing platforms, analytics tools, advertising platforms, and social media platforms.
By accessing or using our website or Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Personal information is information that identifies, or could reasonably identify, an individual. We may collect personal information including your name, email address, phone number, business or website details, billing and transaction information (processed securely via third-party payment providers), account login details through third-party platforms, IP address, browser type, device information, usage data, analytics data, communications you send to us, and your marketing preferences. We do not knowingly collect sensitive information unless required or permitted by law.
We may collect personal information when you visit our website, download a digital product, subscribe to our email list or community, complete a form, purchase a product or service, book a session, participate in a program or subscription, contact us directly, interact with our content or advertisements, or otherwise engage with our Services. Information may be collected directly from you or automatically through cookies, analytics tools, and similar tracking technologies.
We collect and use personal information for purposes including delivering digital products, education, and services; processing payments and managing subscriptions; communicating with you; responding to enquiries and support requests; providing updates, marketing, or promotional content where you have consented; improving our website, services, and user experience; administering communities, programs, and accounts; and complying with legal and regulatory obligations. We do not sell your personal information.
We may send marketing communications where you have subscribed, opted in, or otherwise consented to receive them. All marketing communications comply with the Spam Act 2003 and include our identification details and a clear unsubscribe option. You may unsubscribe at any time using the link provided in our communications or by contacting us directly.
We use cookies and similar technologies to analyse website traffic, understand usage patterns, improve functionality, and measure advertising effectiveness. This may include tools such as Google Analytics, Meta (Facebook) Pixel, Google Tag Manager, and email marketing analytics. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of our website or Services.
We use trusted third-party service providers to operate our business, including but not limited to Kajabi, Stan Store, Stripe, PayPal, email marketing platforms, analytics providers, advertising platforms, and community or communication tools. These third parties may collect, store, and process personal information in accordance with their own privacy policies. We take reasonable steps to ensure third-party providers handle personal information securely and in a manner consistent with this Privacy Policy.
Some third-party service providers may store or process personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that it is protected in a manner consistent with Australian privacy laws.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored electronically using secure systems and platforms. While we take reasonable security measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond to such requests within a reasonable timeframe and in accordance with the Privacy Act. You may also withdraw consent to marketing communications at any time.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The most current version will always be published on our website. Continued use of our Services after changes are made indicates acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:
Serafina Digital
Email: [email protected]
Address: PO Box 493 Kallangur, 4503
